Terms of service

Exchanges & Returns

Items must be in new condition with original tags attached (unless faulty).

We’re happy to offer an exchange or refund if the item and its packaging are in original condition, with tags still attached.

We recommend using tracked post for returns, as we’re not responsible for lost parcels.

Gift cards and promo codes can’t be applied to exchanges.

Return Timeframes

  • Full price items: 30 days from date of delivery

  • Sale items: 21 days from date of delivery

  • Sale items can be returned for online credit only

  • Credits can’t be combined with promo discounts

  • Return offers apply to individual customers only

Shipping & Delivery

We want to get your Minti order to you quickly and smoothly. Here's how it works:

Order Processing

All NZ orders are packed and shipped from Auckland. Orders placed before midday are usually sent the same day. Others are packed the next business day.

NZ Shipping Times

  • Standard Shipping: 2–5 business days

  • Express Shipping: Available at checkout (where supported)

Shipping costs are calculated at checkout based on your location. You’ll receive tracking info as soon as your order leaves us.

Customs & Duties

NZ orders are local — no additional customs or duties should apply.

Terms of Use

Using minti.co.nz means you agree to the terms below. These may change without notice.

By placing an order, you accept these terms — they override any terms in purchase orders or external documents.

We may use your contact details for updates and marketing. You can unsubscribe anytime via email or by contacting hello@minti.co.nz.

Pricing

All prices on minti.co.nz are in NZD and include a 10% handling fee. Prices may change without notice.

General Liability

Minti is not responsible for any damage, loss, or delay caused by this website, third-party systems, or courier services.

We reserve the right to refuse or cancel orders without explanation. If this happens, we’ll contact you and issue a refund.

Delivery Issues

Shipping times are estimates only. We’re not liable for delays beyond our control.

If items are unavailable, your order may be sent in multiple shipments. You’ll be notified if so.

Please ensure your delivery address is correct — we’re not responsible for address errors.

Address Changes

If you spot an address issue after checkout, contact us immediately at hello@minti.co.nz. We’ll do our best to update it before it ships — but if we can’t, please refer to our returns info.

Faulty Items

If anything arrives damaged or faulty, contact us at hello@minti.co.nz within 5 business days of receiving your delivery.